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Genesys Cloud CX Workforce Management Certification Sample Questions (Q64-Q69):

NEW QUESTION # 64
When setting up a work plan, which setting allows you to configure shift activities?
Response:

A. Activity Code Manager
B. Schedule Editor
C. Work Plan Editor
D. Shift Configurator

Answer: C

NEW QUESTION # 65
In Genesys Cloud, which two elements are crucial for configuring activity codes?
(Choose two)
Response:

A. Assigning a color code for visual identification
B. Setting the agent pay rate
C. Defining whether it affects adherence
D. Configuring compliance rules

Answer: A,C

NEW QUESTION # 66
In Genesys Cloud, which two actions can an administrator take within the Time-Off Requests Page to manage requests effectively?
(Choose two)
Response:

A. View agent availability during the requested period
B. Adjust shift adherence for time-off requests
C. Synchronize requests with real-time adherence data
D. Approve or deny time-off requests

Answer: A,D

NEW QUESTION # 67
An Agent cannot edit a time-off request after it has been created.
Response:

A. False
B. True

Answer: B

NEW QUESTION # 68
Which two key elements should be considered when creating a management unit?
(Choose two)
Response:

A. Configure queue routing paths
B. Define service goal templates
C. Set agent skill levels
D. Create activity codes

Answer: B,D

NEW QUESTION # 69
......

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