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Salesforce Certified Business Analyst is a highly recognized certification in the field of Salesforce. It is designed for professionals who have experience in business analysis and want to specialize in Salesforce. Salesforce Certified Business Analyst Exam certification validates the skills and knowledge required to work as a business analyst in a Salesforce environment. Salesforce Certified Business Analyst Exam certification exam is conducted by Salesforce and is known as the Salesforce Certified Business Analyst exam.

Salesforce Certified-Business-Analyst (Salesforce Certified Business Analyst) Certification Exam is an excellent certification for professionals seeking to demonstrate their expertise in business analysis techniques and tools in the Salesforce environment. It is a highly recognized certification in the IT industry and is ideal for those with a background in business analysis or project management. Candidates who pass the certification exam can showcase their skills and build their credibility in the industry.

Salesforce Certified Business Analyst Exam Sample Questions (Q13-Q18):

NEW QUESTION # 13
A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features.
Which artifact should help the BA illustrate the vision of a solution to stakeholders?

A. Detailed user stories with technical documentation about the existing process
B. Collected pain points from people who follow the existing process
C. Annotated process flows with modifications to an existing process

Answer: C

NEW QUESTION # 14
Cloud Kicks (CK) needs to integrate the industry standard due-diligence in its sales process to verify customers in Sales Cloud. CK asks the business analyst (BA) to identify which stage in the sales process the industry standard due-diligence should be embedded.
What should the BA do to meet the requirement?

A. Locate the stage, add the standard due-diligence as a subprocess, and set the trigger point.
B. Develop a process map as a base, work with stakeholders to understand the trigger point, and locate the stage.
C. Identify the triggers, locate the stage, and add the standard due-diligence as a subprocess.

Answer: B

NEW QUESTION # 15
Which tool is used to create reports, incorporate filters and select the Report Type?

A. Report Builder
B. A csv file that will then get imported.
C. Data Loader
D. Report Composer

Answer: A

NEW QUESTION # 16
Universal Containers recently launched a solution that leverages Service Cloud for its North America (NA) customer support team. Planning has started for the second phase of the project which will expand the solution to include the Asia Pacific (APAC) customer support team. The APAC readership team has indicated that its processes are similar to the NA team. The APAC team wants to see the high-level process areas that were used for the NA team so it car scope the key priorities for the overall business. The business analyst (BA) has scheduled a meeting with the APAC team. , Which action should the BA take during the meeting?

A. Demo the end-to-end solution from the NA implementation.
B. Share individual user stories from the NA implementation.
C. Review the capability model from the NA Implementation.

Answer: C

Explanation:
A capability model is a high-level representation of what a business does or needs to do in order to achieve its goals and objectives. A capability model can help a business analyst review the key process areas that were used for NA team with APAC team so they can scope their priorities for overall business improvement. A capability model can also help identify gaps or overlaps between different regions or teams.
References:
* https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/cre
* https://www.bain.com/insights/management-tools-capability-sourcing/

NEW QUESTION # 17
The business analysis (BA) at Northern Trail Outfitters is assigned to a project to help revamp its Experience Cloud implementation.
When assessing the existing process, which type of diagram should the BA use to identify waste within and between processes?

A. Detailed Process Map
B. Value Stream Map
C. Suppliers, Inputs, Process, Outputs, Customers (SIPOC) Map

Answer: B

NEW QUESTION # 18
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