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ISO Beingcert ISO/IEC 20000 Lead Implementer Exam Sample Questions (Q30-Q35):

NEW QUESTION # 30
Which of the following is NOT part of the steps required by ISO/IEC 27001 that an organization must take when a nonconformity is detected?

A. React to the nonconformity, take action to control and correct it. and deal with its consequences
B. Evaluate the need for action to eliminate the causes of the nonconformity so that it does not recur or occur elsewhere
C. Communicate the details of the nonconformity to every employee of the organization and suspend the employee that caused the nonconformity

Answer: C

Explanation:
According to the ISO/IEC 27001 : 2022 Lead Implementer course, the steps required by ISO/IEC 27001 that an organization must take when a nonconformity is detected are as follows1:
* React to the nonconformity, take action to control and correct it, and deal with its consequences
* Evaluate the need for action to eliminate the causes of the nonconformity so that it does not recur or occur elsewhere
* Implement any action needed
* Review the effectiveness of the corrective action
* Make changes to the information security management system (ISMS) if necessary Therefore, communicating the details of the nonconformity to every employee of the organization and suspending the employee that caused the nonconformity is not part of the steps required by ISO/IEC
27001. This option is not only unnecessary, but also potentially harmful, as it could violate the principles of confidentiality, integrity, and availability of information, as well as the human rights and dignity of the employee involved2. Instead, the organization should follow the established procedures for reporting, recording, and analyzing nonconformities, and ensure that the corrective actions are appropriate, proportional, and fair3.
References: 1: PECB, ISO/IEC 27001 Lead Implementer Course, Module 10: Nonconformity and Corrective Action, slide 9 2: PECB, ISO/IEC 27001 Lead Implementer Course, Module 10: Nonconformity and Corrective Action, slide 10 3: PECB, ISO/IEC 27001 Lead Implementer Course, Module 10: Nonconformity and Corrective Action, slide 11

NEW QUESTION # 31
An organization has decided to conduct information security awareness and training sessions on a monthly basis for all employees. Only 45% of employees who attended these sessions were able to pass the exam.
What does the percentage represent?

A. Measurement objective
B. Performance indicator
C. Attribute

Answer: B

Explanation:
According to the ISO/IEC 27001:2022 standard, a performance indicator is "a metric that provides information about the effectiveness or efficiency of an activity, process, system or organization" (section
3.35). A performance indicator should be measurable, relevant, achievable, realistic and time-bound (SMART). In this case, the percentage of employees who passed the exam is a performance indicator that measures the effectiveness of the information security awareness and training sessions. It shows how well the sessions achieved their intended learning outcomes and how well the employees understood the information security concepts and practices.
References:
* ISO/IEC 27001:2022, Information security, cybersecurity and privacy protection - Information security management systems - Requirements1
* ISO/IEC 27001 Lead Implementer Info Kit
* Key performance indicators for an ISO 27001 ISMS2

NEW QUESTION # 32
Scenario 1: HealthGenic is a pediatric clinic that monitors the health and growth of individuals from infancy to early adulthood using a web-based medical software. The software is also used to schedule appointments, create customized medical reports, store patients' data and medical history, and communicate with all the
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